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The BPC RiskWiki

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Introduction to the RiskWiki

This wiki is sponsored by Bishop Phillips Consulting (http://www.bishopphillips.com/) for the education, use and enjoyment of our clients, educators, the public and professionals involved in management consulting and risk advisory, compliance, internal audit, insurance claims management, safety, governance and risk analysis industries. It provides reference articles on management, risk and risk related functions including: Risk Management, Internal Audit, Governance, Compliance, and Process Reengineering, etc.


The RiskWiki is based on the articles, methods, manuals and papers of primarily three firms: Bishop Phillips Consulting P/L, Stanton Consulting Partners and Bishop Finance P/L. These firms are contributing a large body of work amassed over many years experience with hundreds of clients. The project to convert and upload much of our BPC software help & manuals, extended body of consulting, risk and internal audit methods and models, and education and research materials is a large and time consuming project so the RiskWiki content changes frequently and will do so for the foreseeable future.


With the exception of all software documentation, and those additional documents marked otherwise, all written material on this site may be used freely by readers for any purpose including reproduction, subject only to the retention of moral rights by the authors. Some articles may include images for which additional permission may be reuired prior to reproduction. Software documentation may be duplicated in hard-copy for internal use by registered users of the systems with current maintenance agreements. Other uses of software systems documentation will be considered on written request.


Things to See in The RiskWiki

BPC RiskManager

  • Are you looking for BPC RiskManager Documentation or to learn more about the software?
Bishop Phillips supplies the BPC RiskManagement suite of governance software that provides a complete governance solution across risk management, controls management, compliance management, insurance management, claims management, incident & hazard management, audit risk management, governance document management and survey generation and management. The system can be installed in configurations ranging from single-user to very large scale enterprise configurations.


The system is particularly suited to managing and reporting on the risk and compliance management tasks of government agencies, whole of government, special project, not-for-profits, insurance providers, service industries, utilities, and tertiary education sectors. You will find an extensive body of information covering technical, administration and user level tasks here.


If you have questions they may be answered in our frequently asked questions.

Frequently asked Questions About BPC RiskManger
  1. How do I get a copy of BPC RiskManager V6.2.5?
  2. Would it be possible to get a copy of the BPC RiskManager V6 installation guide?
  3. Is there a feature listing for the BPC RiskManager windows client and the browser client? We are looking at the possibility of using a mixed client environment based on user specific needs and where they are.
  4. When are multiple BPC RIskManager server licenses required? We are looking to have RM implemented across a group of companies. They will all be using the same instance with same fields and definitions as the subject matter is the same. Can we use a single server license or will we require multiple server licenses?
  5. Can you please provide information on the cost of licensing and the type of licensing for BPC RiskManager V6.x ?
  6. Does your license include the cost of MS SQL Server ?
  7. I just purchased BPC RiskManager. Will you be sending the install disks, and when?
  8. What will need to be arranged prior to the installing BPC RiskManager?
  9. Does the RiskManager client application work with FireFox browsers?
  10. In what programming language is BPC RiskManager written?
  11. Does the RiskManager plug-in itself have a certificate like a java applet does?
  12. For support, what type of support is available (i.e.: email, phone, onsite, etc...)?
  13. What is the best way to get support?
  14. How do I arrange installation support and what is the timeline?
  15. What support packages are available and at what cost?
  16. Is there a cost associated with telephone support (i.e.: cost per call or issue)?
  17. How do I get custom features added, or request new features for BPC RiskManager?
  18. Is there a User Group Forum?
  19. What type of documentation, technical and user is available for BPC RiskManager?
  20. How does one decide the optimum BPC RiskManager configuration?
  21. Is BPC RiskManager a Client-Server application?
  22. What is the difference between the browser plugin and the windows executable RiskManager client?
  23. Database stability: Is the RiskManager essentially a SQL Server application ported to Oracle?
  24. Database support: Which database choice will give us the best level of support?
  25. Security: What is the most secure architecture for BPC RiskManager?
  26. What is the best client version - the browser or non browser Risk Manager client?
  27. What admin account rights are required to setup a browser plug-in?
  28. How do I configure IE for the RiskManager browser plugin?
  29. We just ported our enterprise system to a new server and I can't login. What do I do now?
  30. How do I port BPC RiskManager from test (or dev) to production?
  31. How do I install BPC RiskManager onto a computer running a 64bit Windows OS?


Featured Article...

Chart Symbols and Their Meanings


Process Charting Design Rules

Introduction - Key Concept

The full process charting model forms a language for accurately describing processes and other object relationships. The language can be represented either diagrammatically or descriptively (textually). A chart drawn according to the charting method describes a network of unstructured interacting objects (processes, people, etc) and the data output states of this network as it consumes data through its inputs.


The charting method goes beyond a standard process flowchart in that its symbol grammar is sufficiently consistent and structured as to enable the translation of the chart to a text description. The text description takes the form of a program that in turn could be executed directly or translated / re-coded into a standard application programming language as an executable application.


This ability to reliably define a program simply by documenting a real world process according to the design rules below allows an automated modelling testbed to be constructed from the chart, and then stress tested with different data loads, or different error types, or checked for deadlocks, bottle knecks or compared against alternate process designs, etc. Such testing and anlysis can be done either manually or via automation.


There are a number of different symbols and descriptive encoding rules, but in essence many of thesee enhancements are for diagramtic efficiency. The core of the charting system revolves around one meta (undrawn) symbol - data - a few drawn symbols. The full model merely expands on these to provide a richer descriptive set, and more analytic detail with fewer individual diagramatic elements being required to represent the idea than otherwise.


All symbols are one of three classes:

  • Objects - Things that originate, transform, store or consume data
  • Events - Both consumers and orginators of event data. Events may receive and/or generate an excite or inhibit signal.
  • Connectors - Lines joining events and objects through which data flows


The importance of Data

The life blood of the process diagram (or description) is "data". It is data that flows through the connectors to join event or object to event or object. Data is created when an event fires, or a data orgination object manufactures or otherwsie supplies data. Data is stored in data stores and transformed in processes. Data is discarded in data sinks.


Data is inherently transient and never drawn as a symbol, although it is documented. When data is stationary it is held in a data store. A document with writing on it is therefore a data store - not the data itself. Likewise a database record is a data store, not the data itself.


Data is virtual and can take many forms. It may be a piece of information a human would understand or an electronic blib with a voltage value to excite or inhibit the recipient proportionately.


Data is infinitely divisable, imutable and transformable.


Like energy, data can neither be created or destroyed across the entire universe of processes, but within the context of any subset of processes less than the infinite set of all possible processes, data can be orginated and discarded.


When data is held in a data store it transforms the data store in some way. In a paper document datastore, it results in a blank sheet displaying written or image data. In a manufactured item "data store" it results in the transformation of petro chemicals and metals into a consumer item like a lamp shade or a car.


The Class of Objects

All objects are recursive and containers.

All objects or events are connected by lines called connectors.

The key ..→ Read More..

BPC SurveyManager

  • Are you looking for BPC SurveyManager Documentation or to learn more about the software?
Bundled with the BPC RiskManager suite and also supplied in both hosted and installed forms, the BPC SurveyManager software solution is an outstandingly versatile interactive web page generation engine using a survey model as the design and data storage paradigm. While being outstanding at survey creation and management the software is powerful enough to build build conventional data-input web pages. The full technical and SM language programming documentation is available from here.


Research into Virtual Worlds in Business & Education

  • Are you looking for our virtual Learning research papers?
Through our Virtual Worlds research group - "Waisman Learning Systems", we do extensive work in the development of virtual learning and business spaces in SecondLife, and undertake considerable formal research into the application of Virtual Worlds to learning. You will find technical and text book material in our Virtual World Learning Systems pages. There is an extensive overview of the literature, and history of virtual worlds, a very large bibliography, details of our in-world networked lecture theatre control systems and lecture delivery systems, and a complete documentation of an extensive academic study undertaken by our WLS team into the effectiveness at achieving learning outcomes of different approaches in delivering course material in 3D virtual worlds.

You will find an extensive reading list and bibliography of works covering virtual worlds and virtual reality concepts, history, ideas, related technologies, and application in learning as well as relevant papers on learning taxonomies and teaching concepts relevant to virtual world learning systems here.


Internal Audit and Management Science

  • Are you heading up an Internal Audit Team or learning internal audit methods?
If yes, you will find complete enterprise level internal audit methods and manuals on this site cross linked to our other management papers. The internal audit manuals cover everything from managing the audit team through planning the audit program to the detail of designing the audit, conducting interviews and undertaking the controls analysis; to reporting the results. Everything you are likely to need to manage and train an internal audit team is here.


  • Are you a manager, management consultant or student of Management Science?
You will find articles covering topics of general management and process management methods in the RiskWiki including the detailed theory and practice of plannning, process re-engineering, control theory and our proven theories in stakeholder network organisation modelling. The work here is generally unique to this site. All methods have been used extensively and effectively in practice. Start here with process engineering.


  • Are you managing a merger or an acquisition?


Take a look here first and learn about the risks in mergers and acquisitions and successful strategies for managing them from our team who have been through it successfully from both sides or the equation multiple times.

Take A Random Look At The RiskWiki

From the Vault of the BPC RiskWiki...


BPC RiskManager is an N-Tier application. The primary layers are:

  • Database Server layer
  • Application Server layer
  • Client layer


The core application set does not require a web server but certain optional capabilities do.


You will require a web server if you will be:


  • Using the browser plugin client component.
  • Using the HTTP/HTTPS communication protocol between the client layer and the application server
  • Using the BPC SurveyManager / Web Forms engine


While the browser plugin client component can be served by any brand of web server, you will require IIS 5+ if you plan to be:


  • Using the HTTP/HTTPS communication protocol between the client layer and the application server
  • Using the BPC SurveyManager / Web Forms engine

Both of these capabilities use ISAPI libraries running on an IIS server. If you will be using the the HTTPS communication protocol, you will also need an SSL certificate installed on the web server.