BPC RiskManager Frequently Asked Questions

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Revision as of 16:40, 15 April 2026 by Bishopj (talk | contribs)
  1. How do I get a copy of BPC RiskManager V6.2.5?
  2. Would it be possible to get a copy of the BPC RiskManager V6 installation guide?
  3. Is there a feature listing for the BPC RiskManager windows client and the browser client? We are looking at the possibility of using a mixed client environment based on user specific needs and where they are.
  4. When are multiple BPC RIskManager server licenses required? We are looking to have RM implemented across a group of companies. They will all be using the same instance with same fields and definitions as the subject matter is the same. Can we use a single server license or will we require multiple server licenses?
  5. Can you please provide information on the cost of licensing and the type of licensing for BPC RiskManager V6.x ?
  6. Does your license include the cost of MS SQL Server ?
  7. I just purchased BPC RiskManager. Will you be sending the install disks, and when?
  8. What will need to be arranged prior to the installing BPC RiskManager?
  9. Does the RiskManager client application work with FireFox browsers?
  10. In what programming language is BPC RiskManager written?
  11. Does the RiskManager plug-in itself have a certificate like a java applet does?
  12. For support, what type of support is available (i.e.: email, phone, onsite, etc...)?
  13. What is the best way to get support?
  14. How do I arrange installation support and what is the timeline?
  15. What support packages are available and at what cost?
  16. Is there a cost associated with telephone support (i.e.: cost per call or issue)?
  17. How do I get custom features added, or request new features for BPC RiskManager?
  18. Is there a User Group Forum?
  19. What type of documentation, technical and user is available for BPC RiskManager?
  20. How does one decide the optimum BPC RiskManager configuration?
  21. Is BPC RiskManager a Client-Server application?
  22. What is the difference between the browser plugin and the windows executable RiskManager client?
  23. Database stability: Is the RiskManager essentially a SQL Server application ported to Oracle?
  24. Database support: Which database choice will give us the best level of support?
  25. Security: What is the most secure architecture for BPC RiskManager?
  26. What is the best client version - the browser or non browser Risk Manager client?
  27. What admin account rights are required to setup a browser plug-in?
  28. How do I configure IE for the RiskManager browser plugin?
  29. We just ported our enterprise system to a new server and I can't login. What do I do now?
  30. How do I port BPC RiskManager from test (or dev) to production?
  31. How do I install BPC RiskManager onto a computer running a 64bit Windows OS?
A Frequently asked Question is...

BPC RiskManager Server - After installing in production or adding an application server

Background

You have an existing installation and configured database and you have just either added an extra application server to an existing database or ported from test/dev into production. You ran the auto-installer successfully and tried to connect to the new application server with a client and Risk Manager has rejected your login user ID - but you know your user name and password is correct.


You have seen a message that looks like this:


Answer

That is essentially what it looks like. The application is ok, you are talking successfully to the server and the server has successfully tested the login user ID and password and rejected it as being wrong. So there is nothing wrong with the install, per se.


Now the question is how did you move it to production? What is you chosen authentication method? Have you set the authentication method on the server?


Assuming you are using the auto-installer and that you are using the most common security option - where the application manages the security itself....


On running the auto-installer on a new server, the installer will install the server in single user mode (General Tab on the application server), and Trusted signon shared login role = Administrator (RM Security Tab on the application server). This is to facilitate creation of a new account for on first time installation. In this case, you already have the accounts in the database so you need to switch the system into managing its own security.


So you need to:

  1. Login as adminitrator to the application server computer
  2. Start the application server from the start menu on the server (“BPC RiskManager DataServer V6”)
  3. Double click on the green disk in the system tray. The Riskmanager DataServer management console will open.
  4. Click on the General tab.
  5. Change the “Risk Manager Edition” to “Web Edition”.
  6. Save settings.
  7. Click on the “RM Security” tab
  8. Switch the login role to “Assign access in application (Login Not trusted)”
  9. Switch the “Option to Assign Secure Identification” to “Use client user name only”
  10. Save settings.
  11. Click on “End Process” (bottom of the window)
  12. Attempt to login again.


Obviously in steps 7 - 10 you set the security model to what ever model you are actually using. For an instructions on the various models and settings go to:



Lastly, did you follwow the steps laid recommended for migrating from test to production?



If you still have problems send us an email to the support email address, providing a phone number we can call you on - and when you would like to be called. (oh..and make sure your maintenance/subscription fee is current :) )




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