BPC RiskManager Frequently Asked Questions

How do I get a copy of BPC RiskManager V6.2.5? Would it be possible to get a copy of the BPC RiskManager V6 installation guide? Is there a feature listing for the BPC RiskManager windows client and the browser client? We are looking at the possibility of using a mixed client environment based on user specific needs and where they are. When are multiple BPC RIskManager server licenses required? We are looking to have RM implemented across a group of companies. They will all be using the same instance with same fields and definitions as the subject matter is the same. Can we use a single server license or will we require multiple server licenses? Can you please provide information on the cost of licensing and the type of licensing for BPC RiskManager V6.x ? Does your license include the cost of MS SQL Server ? I just purchased BPC RiskManager. Will you be sending the install disks, and when? What will need to be arranged prior to the installing BPC RiskManager? Does the RiskManager client application work with FireFox browsers? In what programming language is BPC RiskManager written? Does the RiskManager plug-in itself have a certificate like a java applet does? For support, what type of support is available (i.e.: email, phone, onsite, etc...)? What is the best way to get support? How do I arrange installation support and what is the timeline? What support packages are available and at what cost? Is there a cost associated with telephone support (i.e.: cost per call or issue)? How do I get custom features added, or request new features for BPC RiskManager? Is there a User Group Forum? What type of documentation, technical and user is available for BPC RiskManager? How does one decide the optimum BPC RiskManager configuration? Is BPC RiskManager a Client-Server application? What is the difference between the browser plugin and the windows executable RiskManager client? Database stability: Is the RiskManager essentially a SQL Server application ported to Oracle? Database support: Which database choice will give us the best level of support? Security: What is the most secure architecture for BPC RiskManager? What is the best client version - the browser or non browser Risk Manager client? What admin account rights are required to setup a browser plug-in? How do I configure IE for the RiskManager browser plugin? We just ported our enterprise system to a new server and I can't login. What do I do now? How do I port BPC RiskManager from test (or dev) to production? How do I install BPC RiskManager onto a computer running a 64bit Windows OS?

A Frequently asked Question is... How do I arrange installation support and what is the timeline? Answer Immediate. If you have a windows 2003 (or higher) server set up with IIS 6 (or higher) and MS SQL Server 2000/2005/2008 and the administration passwords necessary for install on those environments (local machine administrator password and the SQL server SA password), you can download the software from our website, install and be live inside two hours (we can do it in 15-30 minutes). If you are installing on a single user, or network server with either a local database server or a remote database server, the installation and upgrade is fully automated and will take about 15 minutes. Separate client components have their own managed installers and can be run separately on the target machines (even from a central network share). Client installation to application launch takes around 3 minutes. Never the less we like to talk you through what is happening and any decisions points where you could enable non standard set-ups that might be more suited to your needs, and introduce you to the significan number of hidden tools and features that are provided against the time they are needed. One of the most important of these are the security setting - which are defaulted off in a fresh install so that the initial user can be automatically created during the first client connection. To get this support, just send us an email the day before to confirm an install time and we will call you and talk you through the installation over the phone. Read More..

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• The frequently asked Questions Category

• Main Page
• BPC RiskManager Client - Browser Setup For ActiveX Plugins using IE 7
• BPC RiskManager Server - After installing in production or adding an application server
• BPC RiskManager Software Suite
• BPC RiskManager V6 on 64 bit Windows
• Contents
• Database stability: Is the RiskManager essentially a SQL Server application ported to Oracle?
• Database support: Which database choice will give us the best level of support?
• Does the RiskManager client application work with FireFox browsers?
• Does your license include the cost of MS SQL Server ?
• How do I arrange installation support and what is the timeline?
• How do I get a copy of BPC RiskManager V6.2.5?
• How does one decide the optimum BPC RiskManager configuration?
• In what programming language is BPC RiskManager written?
• Is there a User Group Forum?
• Is there a cost associated with telephone support (i.e.: cost per call or issue)?
• Is there a feature listing for the BPC RiskManager windows client and the browser client?
• Security: What is the most secure architecture for BPC RiskManager?
• Steps For Migrating RiskManager V6.x from Test To Production
• What is the best client version - the browser or non browser Risk Manager client?
• What is the best way to get support?
• What is the difference between the browser plugin and the windows executable RiskManager client?
• What support packages are available and at what cost?
• What type of documentation, technical and user is available for BPC RiskManager?
• What will need to be arranged prior to the installing BPC RiskManager?
• When are multiple BPC RIskManager server licenses required?
• Would it be possible to get a copy of the BPC RiskManager V6 installation guide?
• Category:RiskManager FAQ
• Dpltest