BPC RiskManager Frequently Asked Questions

How do I get a copy of BPC RiskManager V6.2.5? Would it be possible to get a copy of the BPC RiskManager V6 installation guide? Is there a feature listing for the BPC RiskManager windows client and the browser client? We are looking at the possibility of using a mixed client environment based on user specific needs and where they are. When are multiple BPC RIskManager server licenses required? We are looking to have RM implemented across a group of companies. They will all be using the same instance with same fields and definitions as the subject matter is the same. Can we use a single server license or will we require multiple server licenses? Can you please provide information on the cost of licensing and the type of licensing for BPC RiskManager V6.x ? Does your license include the cost of MS SQL Server ? I just purchased BPC RiskManager. Will you be sending the install disks, and when? What will need to be arranged prior to the installing BPC RiskManager? Does the RiskManager client application work with FireFox browsers? In what programming language is BPC RiskManager written? Does the RiskManager plug-in itself have a certificate like a java applet does? For support, what type of support is available (i.e.: email, phone, onsite, etc...)? What is the best way to get support? How do I arrange installation support and what is the timeline? What support packages are available and at what cost? Is there a cost associated with telephone support (i.e.: cost per call or issue)? How do I get custom features added, or request new features for BPC RiskManager? Is there a User Group Forum? What type of documentation, technical and user is available for BPC RiskManager? How does one decide the optimum BPC RiskManager configuration? Is BPC RiskManager a Client-Server application? What is the difference between the browser plugin and the windows executable RiskManager client? Database stability: Is the RiskManager essentially a SQL Server application ported to Oracle? Database support: Which database choice will give us the best level of support? Security: What is the most secure architecture for BPC RiskManager? What is the best client version - the browser or non browser Risk Manager client? What admin account rights are required to setup a browser plug-in? How do I configure IE for the RiskManager browser plugin? We just ported our enterprise system to a new server and I can't login. What do I do now? How do I port BPC RiskManager from test (or dev) to production? How do I install BPC RiskManager onto a computer running a 64bit Windows OS?

A Frequently asked Question is... How do I get custom features added, or request new features for BPC RiskManager? Can I Request New Features & What Does It Cost? Yes - you can and are encouraged to request enhancements. We don't guarantee to embrace every suggestion, but we will certianly consider it. If you are happy to leave the decision to us to schedule them and slot them into the existing enhancements schedule, they will be included as part of your annual maintenance subscription. I.e. - No additional charge. What if I need the feature quickly, or I don't agree with your decision? If you need enhancements faster, or want to be sure they are included you can contract the development directly. The only condition attached to contracted enhancements is that we reserve the exclusive right to decide to include the enhancement in the general code base that all clients enjoy. To date, 100% of contracted code enhancements have been included in the common code base. This is to your advantage as it ensures your application is not orphaned from the development stream. See also: What support packages are available and at what cost? How do I request Features? The best method is to add the request directly to our team web site. There is a list of all known issues and enhancements planned that is maintained on our http://team.bishopphillips.com/ website to which we and clients add items and track progress on development and release. You can also just email the request to any BPC Staff member, but preferrably your allocated Bishop Phillips account manager contact. Phoning the request is the least acceptable strategy as there is every chance it will disappear into the ether. Read More..

BackLinks

• The frequently asked Questions Category

• Main Page
• BPC RiskManager Client - Browser Setup For ActiveX Plugins using IE 7
• BPC RiskManager Server - After installing in production or adding an application server
• BPC RiskManager Software Suite
• BPC RiskManager V6 on 64 bit Windows
• Contents
• Database stability: Is the RiskManager essentially a SQL Server application ported to Oracle?
• Database support: Which database choice will give us the best level of support?
• Does the RiskManager client application work with FireFox browsers?
• Does your license include the cost of MS SQL Server ?
• How do I arrange installation support and what is the timeline?
• How do I get a copy of BPC RiskManager V6.2.5?
• How does one decide the optimum BPC RiskManager configuration?
• In what programming language is BPC RiskManager written?
• Is there a User Group Forum?
• Is there a cost associated with telephone support (i.e.: cost per call or issue)?
• Is there a feature listing for the BPC RiskManager windows client and the browser client?
• Security: What is the most secure architecture for BPC RiskManager?
• Steps For Migrating RiskManager V6.x from Test To Production
• What is the best client version - the browser or non browser Risk Manager client?
• What is the best way to get support?
• What is the difference between the browser plugin and the windows executable RiskManager client?
• What support packages are available and at what cost?
• What type of documentation, technical and user is available for BPC RiskManager?
• What will need to be arranged prior to the installing BPC RiskManager?
• When are multiple BPC RIskManager server licenses required?
• Would it be possible to get a copy of the BPC RiskManager V6 installation guide?
• Category:RiskManager FAQ
• Dpltest